Why _____ Hate Their Computers

A friend and I were discussing something - software, the world, burritos - and we caught a thread on really big software projects and how incredibly painful they are.

His anecdote was about a regional bank switching their core operating software a new provider, and how every customer, every employee, every ancillary provider would necessarily suffer in order to make this three-year project work right. Also, the license and servicing costs were seven figures.

The related literature here is from a surgeon & author named Atul Gawande:

Why Doctors Hate Their Computers

The upgrade from our home-built software would cost the hospital system where we worked, Partners HealthCare, a staggering $1.6 billion, but it aimed to keep us technologically up to date.

Incredible. I tend to agree with a16z that “software is eating the world”, but the world being eaten is doing so kicking and screaming.

Robinson Crawford